Retail Modernisation & Digital Transformation
Driving Digital Transformation: Migrating a Leading UK Retailer to Microsoft Azure
In today’s fast-evolving retail landscape, staying ahead means embracing innovation and efficiency. A leading UK retailer, a major player in the sector, recently undertook a critical cloud transformation project, migrating its IBM estate to Microsoft Azure. This strategic move aimed to enhance operational efficiency, reduce costs, and align with industry trends.As Project Manager, I (Bret Duffield) was entrusted with overseeing this complex programme—a journey that combined technical precision with strategic foresight.

Crafting a Future-Ready Cloud Strategy

The project began with a comprehensive architecture review of both application and infrastructure layers to determine the optimal approach for the IBM-to-Azure migration. This foundational step ensured that the migration strategy was robust and aligned with the retailer’s long-term objectives.A key element of the programme was a proof of concept (POC) for RedHat OpenShift on Azure. This POC demonstrated the potential of containerisation and cloud-native technologies to deliver enhanced scalability and flexibility—essential capabilities for the retailer’s dynamic environment.

Delivering Financial and Operational Wins

This migration was not just a technological overhaul; it delivered tangible financial benefits. By leading the project, I drove operational cost reductions exceeding £1 million per year—a significant achievement that strengthens the client’s cost management strategy. Additionally, the migration improved system reliability, aligning the retailer with Microsoft Azure’s innovative cloud ecosystem and positioning them to capitalise on future advancements.

Balancing Budgets and Timelines

With a capped consulting budget and additional funds allocated for development and rollout, financial stewardship was as critical as technical execution. The project’s timeline was equally disciplined, encompassing a 3-month analysis phase, a 1-month POC, and a trial, with full migration scaling planned for the latter half of 2024. The migration is expected to take 6–12 months to complete.

Leading Transformation Through Collaboration

My role as Project Manager involved guiding the client through every phase of this transformation. By prioritising clear planning, rigorous risk management, and fostering collaboration across diverse teams, I ensured the programme remained on track and positioned for success.This ongoing migration is more than a shift to the cloud—it’s a strategic leap forward in the retailer’s digital transformation journey. With improved efficiency, cost optimisation, and the foundation for leveraging future Azure innovations, the project represents a significant milestone in shaping the future of retail operations.The road ahead promises even more opportunities for growth, and I’m proud to play a role in driving this transformative change.